About

Baller Merch is the official merchandise line of Baller Alert, Inc.

Refund Policy

Returns (7 Days)

To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging.

Non-returnable items include:

Gift cards
Downloadable software products
Certain health and personal care items

A receipt or proof of purchase is required for all returns. Items not in their original condition, damaged, or missing parts for reasons not due to our error will not be accepted.

Refunds

Once your return is received and inspected, you’ll receive an email confirming we’ve received your item and whether your refund has been approved or denied.
If approved, your refund will be processed and automatically applied to your original method of payment within a few business days.

Late or missing refunds:
If you haven’t received a refund yet:

Check your bank account again.
Contact your credit card company—processing time may vary.
Contact your bank.

If you’ve completed these steps and still haven’t received your refund, please email us at shop@ballermerch.com.

Sale Items

Only regular-priced items may be refunded. Sale items are non-refundable.

Exchanges

We replace items only if they are defective or damaged.
To request an exchange for the same item, email shop@ballermerch.com and send your item to:
1521 Alton Road #702, Miami Beach, FL 33139, USA

Gifts

If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return once the item is received.
If the item wasn’t marked as a gift, the refund will be issued to the original purchaser.

Shipping

To return your product, mail it to:
1521 Alton Road #702, Miami Beach, FL 33139, USA

You are responsible for your own return shipping costs. Shipping fees are non-refundable. If you receive a refund, the return shipping cost will be deducted from your total refund.

Delivery times may vary depending on your location.

For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.